Betting is at its best when it's entertainment — a way to engage with the Pakistan cricket you love, the PSL finals, the T20 run-chases. 96pkr is committed to keeping it that way. This page explains the tools, policies and principles behind our responsible gambling commitment.
What Is Responsible Gambling?
Responsible gambling means approaching betting as a form of paid entertainment — the same way you'd think about tickets to a PSL match at Gaddafi Stadium or a monthly streaming subscription. You spend what you can genuinely afford to lose, you set a budget before you start, and you walk away when that budget is used up.
The problem arises when gambling shifts from entertainment to something else entirely — when the motivation becomes chasing losses, when bet sizes grow to cover financial shortfalls, or when the urge to gamble starts competing with daily responsibilities. At that point, it is no longer recreational betting. It is a problem that requires attention, support and practical intervention.
96pkr takes this seriously. We have built a full suite of player-protection tools into the platform, available to every registered user at any time. We actively encourage users to engage with these tools — not because we are required to list them, but because we genuinely believe the long-term health of our users matters more than short-term betting volume.
Your Safe Play Toolkit
Every 96pkr account comes with a full set of responsible gambling controls. Access them any time from your account settings — no support request needed to activate them.
Set a cap on how much PKR you can deposit into your 96pkr account over a defined period — daily, weekly or monthly. Once your limit is reached, no further deposits are accepted until the period resets. You can lower your limit immediately; raising it is subject to a mandatory cooling-off period.
Define the maximum amount you are prepared to lose in any given daily, weekly or monthly window. Once that threshold is hit, your account is automatically paused for the remainder of that period. This is one of the most effective tools for preventing loss-chasing behaviour during a bad run.
Set a maximum session duration. When you reach your time limit, you receive a reality-check alert and are prompted to take a break. You can also configure regular in-session reminders — for example, a notification every 30 minutes showing you how long you've been active and how much you have wagered.
At intervals you configure, a reality-check pop-up displays your current session summary: time elapsed, net result, bets placed. This brief pause interrupts autopilot behaviour and gives you the information needed to make a conscious decision about whether to continue or stop.
Take a short break from betting without full self-exclusion. Cooling-off periods range from 24 hours to 30 days. During this time, your account is suspended for betting and deposits. All marketing communications are also paused. The break cannot be shortened once activated.
For a more extended break, self-exclusion suspends your account for a period you choose — from 6 months to permanent. During self-exclusion, you cannot log in, deposit, or receive any promotional communications. Requests to lift self-exclusion before the agreed period ends are subject to a mandatory waiting period and review.
How to access these tools: Log into your 96pkr account, navigate to Account Settings → Responsible Gambling. All tools listed above are available there without requiring a support conversation. To activate self-exclusion or a long cooling-off period, you may also contact our support team via Live Chat for assisted setup.
18+ Only — Adults Access Policy
Access to 96pkr is strictly limited to adults aged 18 years and above — or the higher minimum age required by the operator's license jurisdiction. This is a firm, non-negotiable requirement. Gambling is an adult activity. It involves real financial risk, real decision-making under uncertainty, and real consequences that minors are not equipped to navigate safely.
Before any new account is fully activated, every user must pass a KYC (Know Your Customer) identity and age verification process. This requires submission of a valid government-issued photo ID — a Pakistani CNIC is accepted, as is a passport. The account remains restricted to deposits, withdrawals and full gameplay until verification is completed successfully.
If you are a parent or guardian and you believe a minor in your household has accessed or attempted to access the Platform, contact our support team immediately. The account will be suspended, and we will assist with any parental control guidance we are able to provide.
Register with a valid email address and choose a secure password. Provide accurate personal details — name, date of birth, city of residence.
Upload a clear copy of your CNIC or passport. The document must be valid, not expired, and clearly show your name and date of birth.
A recent utility bill, bank statement or official document showing your address — no older than three months — may be requested.
Once verification is approved, your account is fully active. Deposits, withdrawals and all platform features become accessible.
Quick Self-Assessment
If any of the questions below resonate with your recent gambling behaviour, it may be time to use one of our responsible gambling tools — or to step back and seek independent support. Be honest with yourself. There is no score here, no judgment — just a set of prompts to help you reflect.
How to Use Our Tools
Activating responsible gambling controls on 96pkr takes under two minutes. Here is the process for the most commonly used tools.
Access your account from any device — desktop or mobile. All tools are available through the main account menu.
Navigate to Account Settings and select the Responsible Gambling section. All available tools are listed there.
Choose the tool you need — deposit limit, loss limit, session time, reality check, cooling-off or self-exclusion — and set the parameters.
Confirm your selection. Limits take effect immediately. Cooling-off and self-exclusion periods cannot be shortened once activated.
If you'd prefer to have a team member walk you through the process, contact Live Chat or Help Center — support is available in English and Urdu.
Finding Extra Support
Platform tools are a first line of defence — they work best when the user is actively engaged in managing their behaviour. But if you feel that gambling has moved beyond something you can manage independently, the most important step is talking to someone. Independent support services exist for exactly this purpose.
In many international licensing jurisdictions, operators are required to prominently display links to recognised problem gambling support organisations. For users in Pakistan, access to internationally recognised services may vary. Where independent counselling or support services are available in your area — via healthcare providers, mental health professionals, or community organisations — we encourage you to reach out to them.
If you are outside Pakistan, your license jurisdiction may mandate access to specific responsible gambling organisations (for example, GamCare in the United Kingdom, BeGambleAware in Great Britain, or Gambling Help Online in Australia). Check the operator's platform terms for the specific jurisdiction to identify the relevant resources.
You can also contact our support team at [email protected] (plain text — not a clickable link) or via Live Chat if you need help activating self-exclusion or want to discuss responsible gambling options. Our team can help you navigate the tools available on the Platform; for clinical support, please consult a qualified professional.
In any of these situations, please reach out to a healthcare professional or mental health support service in your area. You do not need to manage this alone.
Our Commitment to You
No account is fully activated without identity and age verification. CNIC and passport documents are accepted. Underage accounts are immediately suspended upon detection — without exception.
Once a self-exclusion or cooling-off period is active, all promotional communications are automatically suppressed. No bonus emails, no re-engagement messages — silence until you choose to return.
Your complete betting history, deposit and withdrawal records, and session logs are available in your account at any time. Full visibility into your own activity is one of the simplest responsible gambling tools available.
Lowering a deposit or loss limit takes effect immediately — no delay, no waiting period. Increasing a limit is subject to a mandatory cooling-off period, giving you time to reconsider before accessing higher spend capacity.
Responsible gambling support conversations can be conducted in English or Urdu. For users across Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan and Peshawar — language should never be a barrier to getting help.
Our support team is trained to assist — not to persuade users to continue gambling. If you contact us to discuss a limit or exclusion, you will receive help with that request, not a retention pitch.
Pakistan cricket, PSL markets, live casino, slots — all in PKR, all in English, with the responsible gambling tools to keep you in control. Set your limits before you start. Play for the love of the game.
18+ only — or the higher minimum required by the operator/license jurisdiction. Gambling involves financial risk. You may lose more than you deposit. Local laws may restrict gambling. Verify applicable law before participating.